Pasco County County Administration - LEAP Into Excellence

LEAP Into Excellence & Strategic Planning

Pasco County has embarked upon a journey toward excellence in county government. The LEAP Into Excellence Initiative (Lean, Efficient, Accountable Pasco) was created in the fall of 2007 with a few key goals: to improve customer service, increase efficiency and reduce expenditures. What began as a series of accountability meetings between County Administrator John Gallagher and front-line supervisors has blossomed into a county-wide initiative touching all departments and involving hundreds of employees working toward the same goal - excellence in government.

Eventually, the LEAP Initiative led to an even more expansive effort - to develop the County's first Strategic Plan, a document that will guide the County's growth and progress over the next three years.

This page and our "Bringing Opportunities Home" site is where we will keep our citizens, stakeholders and employees informed of our progress. Status updates on major milestones will be provided under News & Updates below. Detailed Powerpoint presentations from the many Board workshops being held on these initiatives will be posted under BCC Meetings & Workshops to the right. More detailed information can be found in the LEAP Information and ICMA Strategic Planning boxes below. For quick answers, just click on the Frequently Asked Questions button to the left. As always, we welcome input and feedback from our citizens and employees. Click on the Customer Comment Card to the left or, if you are an employee, scroll down to the Employee Suggestion Program link below. Join us as we LEAP Into Excellence and work to Do Better Every Day!

News and Updates

Board Adopts FY 11-12 Business Plan
08/01/2011 1:08PM EDT
This Business Plan developed by County staff takes the Board’s vision and translates the Strategic Challenges and Key Intended Results (KIRs) into the necessary initiatives, services, programs, and capital improvements necessary to achieve the vision.

From Pasco County Government's County Adminstrator to Pasco County Government Employees
05/20/2011 4:46PM EDT
May 1 - 7 2011 is designated by Congress as Public Service Recognition Week.

County Administrator Requests Citizen Involvement
05/20/2011 4:43PM EDT
Over the next couple of weeks, Pasco County will reach out to its citizens in an effort to gain input on the county's future. The response to this effort and the potential feedback is invaluable and it’s constructive in determining the levels of service.

County creates Bringing Opportunities Home to Pasco Facebook Page
05/20/2011 4:45PM EDT
Residents can find updates to County initiatives, meetings and projects. The Facebook page is set up as a business page where residents can "Like" the page in order to follow the County's progress.

West Market Redevelopment Plan Community Workshops
05/20/2011 4:43PM EDT
Please come, share your thoughts and vision for the community you desire. Meetings will be held on the following dates:

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Documentation

Listed below are links to documents associated with our LEAP Into Excellence journey and the Strategic Planning initiative. We will add additional resources and status updates as the journey progresses. If you have ideas and/or suggestions we welcome your input. Employees are encouraged to submit their suggestions using the "Employee Suggestion Program" link in the LEAP Information box below. Citizens and customers are encouraged to submit their suggestions using the "Customer Comment Card" link located to the left.

	Name	Description
	2009 and 2010 Online Citizen Survey Results Final	1 2010 Online Citizen Survey Results Appendix A 2 General Service Questions 3 Quality of Life Please rate each of the following aspects of quality of life in Pasco County:
	BCC Meetings and Workshops on LEAP	Presentations and reports from Board workshops related to LEAP, the Strategic Plan and the Business Plan.
	Business Planning and Budgeting Documents	Information and documents used by County staff to develop the Business Plan and Budget.
	Citizen & Stakeholder Survey Results	Results of the 2009 National Citizen Survey of Pasco County residents.
	Employee Suggestion Program
	Information From External Agencies
	LEAP & ULI Status Update	A report on LEAP & ULI presented to the Board in December 2008.
	LEAP Cost Savings Report 2009	A review of some of the many cost-savings initiatives begun through LEAP in 2009.
	LEAP Organization.pdf	Pasco County Organization – All Employees, Volunteers, and Vendors. PIT Crews PDT Team LEAP Core Team Team Roles & Responsibility ACA's The ACA's are
	LEAP Planning Schedule.pdf	ID % Com p lete Task Name/Description Duration Start Finish Predecessors 1 100% Adopt Strategic Plan 0 days Tue 7/14/09 Tue 7/14

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	Name	Description
	Agenda Memo to BCC for ICMA Agreement	ICMA was selected as the strategic planning partner for the BCC at the Board meeting on 1/27/09. This is the agenda memo presented to the Board.
	ICMA Professional Services Agreement	The ICMA Professional Services Agreement approved by the Board on 1/27/09 documenting the terms of the partnership between ICMA and Pasco County.
	ICMA Scope of Work	ICMA scope document that describes the approach and project deliverables for the Strategic Planning Initiative.
	ICMA Timeline	The attached table lists the tasks included in the ICMA scope of services and the estimated timeline for delivery. Check back for updates.
	ICMA White Paper – Navigating the Fiscal Crisis	A white paper prepared for ICMA by the Alliance for Innovation.
	National Citizen Survey Report Example	Pasco County is preparing to conduct a countywide citizen/customer satisfaction survey (1,200) administered by the National Research Center, Inc. The web page link to Sioux Falls is provided as an example of results provided by the NCS.