WELCOME to the Information Technology Department
Information Technology provides data network services to the Board Departments, Tax Collector, Supervisor of Elections, Property Appraiser, Sheriff, and the Court System. Information Technology supports more than 845 desktop and laptop computers and 383 thin client devices that can access a full suite of general purpose software tools, as well as 158 business applications and services. Elements of the data network consist of computing platforms, local area networks (LAN) and the wide area network (WAN).
Computing platforms in the network include mainframe, AS/400, file servers, and application servers. Access to a computing platform from most locations is accommodated via local area network, which, in turn, is interconnected to form the County’s wide area network. These platforms host the software tools, applications, and services that are available to staff and citizens in the conduct of day-to-day business. High level IT service delivery requirements include the following.
Business Application
Develop and maintain business applications, integrating them with the production computing environment.
Production Infrastructure
Plan, manage, and maintain a production environment (platforms, LANs, and WAN) in accordance with service level agreements related to security, reliability, availability, and performance of services.
Business Unit Computing
Provide and support desktop access to general purpose software tools; business applications and data across multiple computing platforms; and external services, data, or applications.
Service on Demand
Provide “on demand” service and support for system and security administration; problem resolution or coordination; acquisition research and assistance; and information requests relative to tools, data, and applications.
Customer Service
Provide timely assistance and/or information required to satisfy customer requests and/or align their expectations to service delivery capabilities.
MAJOR ACCOMPLISHMENTS IN FISCAL YEAR 2008:
- Upgraded and enhanced network infrastructure to allow for faster access to data and more reliable connections to that data.
- Performed a multi-department bulk hardware and software purchase to leverage deeper discounts that resulted in a substantial savings to the County.
- Renegotiated Microsoft Enterprise Agreement resulting in significant annual cost savings for software licenses and maintenance.
- Expand implementation of virtual server environment and shared network/storage services to reduce overall IT costs, administrative overhead and energy consumption.
- Implemented remote access and VPN (Virtual Private Network) technology, policies and procedures for improved productivity of County employees.
- Upgraded network security hardware and software.
- Implemented automated implementation of critical security patches Countywide to improve network security and reliability of computing devices.
- Implemented an enhanced architecture for web applications to enable secure delivery of new eGovernment applications to citizens over the Internet.
- Expanded use of automated tools and metrics to measure and track employee performance and productivity as a step to improve overall quality and effectiveness of Information Technology services.
- Performed annual application and systems software maintenance upgrades.
- Successfully implemented changes necessary for revised Daylight Saving Time schedule with no adverse impact on IT systems or services.
- Implemented several Business Process Improvements throughout the County to improve service delivery and service management of technology.
MAJOR GOALS FOR FISCAL YEAR 2009:
- Continue to support application projects and assist with the implementation of chosen software packages.
- Enhance the network infrastructure to leverage available Internet and wireless technologies and provide greater capabilities to remote County offices at reduced cost.
- Establish a supply of spare network equipment to save maintenance costs and reduce the duration of outages due to network equipment failures.
- Prolong the replacement cycle for all desktop hardware from four years to five years to reduce hardware replacement costs.
- Continue to enhance IT contingency plans to refocus on high availability and business continuity in addition to disaster recovery of critical systems and their data.
- Expand Video Conferencing capability to four additional County locations to improve employee productivity and reduce fuel consumption.
- Continue to enhance our level of customer service to the County and provide tools to users that will improve their user experience with IT and enable improved business processes.
|
LEVEL OF SERVICE
|
FY06
Actual
|
FY07
Actual
|
FY08
Projected
|
FY09
Projected
|
|
Help Desk Tickets Resolved:
|
5932
|
6323
|
11,000
|
12,000
|
|
Workstations Supported:
PC’s:
Laptops:
Toughbooks:
Thin Clients:
Total:
|
286
49
34
457
826
|
311
55
51
478
895
|
513
60
272
383
1228
|
582
75
280
383
1320
|
|
Staff Ratios:
End Users Per Help Desk Call Takers:
End Users Per Desktop Support Staff:
Network Devices Per Network Staff:
Servers Per Server Staff:
Databases Per SQL Database Administrator:
Databases Per Mainframe Database Admin:
|
413
413
91
38
30
7
|
298
298
136
48
27
6
|
246
409
156
43
34
8
|
264
440
172
47
36
8
|
|
Applications Supported:
SQL Databases Supported:
|
118
30
|
112
54
|
158
68
|
152
72
|
|
Technology Training
Classes:
Students:
|
0
0
|
90
414
|
174
265
|
79
790
|
|
Network
Circuits Supported:
Network Devices:
|
61
182
|
80
272
|
114
313
|
125
344
|
|
SAN Space (TB)
Installed:
Used:
|
6.3
3.9
|
6.3
5.5
|
40.9
28.6
|
44.5
36.8
|
|
Servers Supported:
Production:
Non-production:
Application:
Database:
Infrastructure:
Web:
Physical:
Blade:
Virtual:
Total:
|
57
58
36
7
59
13
55
0
60
115
|
80
114
63
16
83
32
57
21
116
194
|
125
94
74
19
91
35
59
29
131
219
|
135
102
86
19
97
35
65
35
137
237
|
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