Pasco County Information Technology

WELCOME to the Information Technology Department

Information Technology provides data network services to the Board Departments, Tax Collector, Supervisor of Elections, Property Appraiser, Sheriff, and the Court System. Information Technology supports more than 845 desktop and laptop computers and 383 thin client devices that can access a full suite of general purpose software tools, as well as 158 business applications and services. Elements of the data network consist of computing platforms, local area networks (LAN) and the wide area network (WAN).

Computing platforms in the network include mainframe, AS/400, file servers, and application servers. Access to a computing platform from most locations is accommodated via local area network, which, in turn, is interconnected to form the County’s wide area network. These platforms host the software tools, applications, and services that are available to staff and citizens in the conduct of day-to-day business.

Programs

Business Applications Development and Maintenance: Provide business application development and maintenance services to business units/cost centers which best balance customer requirements with organizational priorities and capabilities. Business application maintenance extends the useful life of an application by updating an application to incorporate new and/or changing business requirements. Business application development facilitates the use of technology in deploying business solutions and/or productivity improvements.

Solutions Consulting: Provide business/technology consulting services to business units/cost centers which best balance customer requirements with organizational priorities and capabilities. Solutions consulting helps leverage IT investments through effective communications with business unit staff regarding: business process improvements; answers "how to" questions; and sources and meaning of data questions.

Computing Services Operations & Maintenance: Provide and support a computing environment that meets customer requirements for access to: informational resources, general purpose software tools, business applications and services, and shared file and print services across multiple secure platforms. Consistent and reliable Computing Services increase the value of IT investments.

Business Continuity and Recovery Planning and Testing: Implement and enhance business processes that address the prevention of and/or recovery from interruptions in Computing Services, which best blend customer requirements with organizational priorities. Effective business continuity processes reduce business risk.

On Demand Services: Provide customers with timely, reliable and consistent support services with respect to their use of the County's Computing Services. Effective service level based support, especially incident related, helps reduce business risk.

Administrative Support: Provide customers with timely, reliable and consistent support services related to procurement, payment and chargeback of hardware, software and services. Administrative Support works in concert with business unit staff, to properly perform the fiscal steps in the procurement process.